Frequently Asked Questions

General Questions

Are there any countries whose residents are not able to open an account?
The Casino does not accept the residents of Afghanistan, Azerbaijan, Belarus, Costa Rica, Curacao, Estonia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey, Ukraine.
Does the casino support U.S. players?
Yes, U.S. players are allowed to register an account with us, perform deposits and withdrawals, and play for real money.
How do I create an account?
Just click the “Sign Up” button at the top-right corner of the Casino homepage and follow the instructions.
What is the minimum required age to play?
You should be at least 21 years old to play at Aussie Play Casino.
Which games can I play with bonus money?
While you have an active bonus, you can play all games included in your promotion, except for Network Progressive Jackpot games and Live Dealer games.
Can I play for free?
Yes! You can play demo versions of our games if you are not logged into your Aussie Play account.
Can I play with Mac?
Yes, all of our instant play games can be played on your Mac
Can I play with iPhone/Android?
The mobile version of Aussie Play Casino is compatible with most iOS and Android devices.
Is Aussie Play Casino safe?
It is absolutely safe to play at Aussie Play Casino, as we use the latest technologies to ensure your safety and privacy.
How can I make sure that it’s legal to play from my jurisdiction?
It is strongly advisable for every customer to check their local gambling laws before registering an account with us.
Do I have to download Aussie Play Casino software to play?
You can enjoy both downloadable and instant play versions of our casino; however, the downloadable version is a bit more extensive, and it is only available for Windows.
Is there any recommended browser to use the Aussie Play Casino’s services?
You can use our instant play casino via any browser, but Google Chrome guarantees the best performance.

Deposit Questions

How do I make a deposit to my account?
Log into your account, go to “Cashier” and select a “Deposit” tab. After that, you can select a payment method and make your deposit. If you’re playing via a mobile device, go straight to “Deposit” menu.
What deposit methods can I use?
You can use all the deposit methods presented in the Cashier of you Aussie Play Casino account. The full range of our banking options is listed in the Banking section
How long does it take to process my casino deposit?
All the deposit methods are instant; except for Bitcoin, which takes up to 15 minutes to appear on your playable balance.
Is it safe to use my credit card online?
It is completely safe, as all the transactions are performed through the gateway provider, which means that you’re dealing with your payment provider’s system directly.
Will the credit card statement show that a transaction was made to/from a casino?
Your credit card statement will not reflect your participation in any gaming activity or link you to Aussie Play Casino in any way.
Does Aussie Play Casino require documentation for deposits?
No, you don’t need to submit any documents in order to make a deposit. In rare cases, to ensure the safety of your transactions and honor our Security Policy, we might request a Credit Card Validation form.
How do I validate my account?
To validate the account after the first successful deposit we would ask the customer to accept a phone call to confirm their first purchase(s). To validate the account for withdrawals, our billing department will request a certain set of documents described in our T&Cs.
Can I deposit money via a payment method that is not in my name?
No, all payments with Aussie Play Casino should be made to/from a credit card that is registered under your name.
Are there any deposit fees in Aussie Play Casino?
No, Aussie Play Casino doesn’t charge any deposit fees; however, your payment provider might still levy such fees, according to its standard transaction prices.

PAYOUT QUESTIONS

How do I request my winnings?
You can request a payout of your winnings from the Cashier section of your account after all the required documents have been submitted and approved. If you’re logged in via a mobile device, go to “Menu,” and then to the “Withdrawal” section.
How long does it take to receive my winnings?
Payout times for all available banking methods are presented in the Banking section.
Can I reverse my payout after requesting it?
Yes, you can reverse your payout request from the Cashier section of your account as long as its status is “pending withdrawal.” If you’re logged in via a mobile device, go to “Menu” and then to “Withdrawal” section.
Do you have fees on withdrawal?
No, the Casino doesn’t charge any withdrawal fees, however, your payment provider might levy such fees, according to its standard transaction prices.

PROMOTIONS AND BONUSES

What is a Welcome Offer?
Welcome Offer is a package of bonuses for different games that you can claim on first five deposits, following your registration at Aussie Play Casino. You can claim different offers from the package, or the same offer repeatedly. All the terms and requirements of the offer are described in the Promotions section of the website.
How do I claim bonuses?
Aussie Play Casino bonuses can be claimed from the Cashier section of your personal account. If you’re playing via a mobile device, go to “Menu” and then to “Coupons.” Here’s an instruction for desktop:
  1. Go to Cashier and find the “Coupons” section.
  2. Find the welcome offer and click “Redeem,” or just insert the code into the “Enter Code” tab.
  3. Make a deposit in the “Deposit” tab to grab the offer.
  4. Enjoy your favorite games!
What does Wagering Requirement mean?
The wagering requirement is the number of times the customer needs to play through the total amount of the deposit and the bonus received, to be able to withdraw the winnings. The wagering requirement can be calculated as Nx(D+B), where N is the number of times the deposit and bonus amount should be played through.
For example, let’s say that you’ve claimed a 100% bonus for your $100 deposit. Your deposit is $100, and you’ve received $100 on top of it as a bonus. If the wagering requirements are 35x(D+B), which means 35 times the deposit and bonus amount, you need to wager 35x($100+$100), which is $7,000, in order to be able to withdraw your winnings from a bonus.
What are the restrictions while I’m using the bonus?
All Aussie Play Casino bonuses are designated with the particular type of games in mind, and if you claim a bonus for slots, you can only use it for playing the games included for slots bonuses. You can find the list of included games in each bonus’ terms. Also, each bonus has the wagering requirements and maximum allowed bet of $10. Some bonuses also have the redemption limit and the maximum payout limit. All the conditions applied to each particular bonus are described in our Promotions and Bonus Terms sections.
Why does the casino apply limits during the bonus play?
The reason for such limits is that we should make our bonuses not only entertaining and lucrative, but also not subject to any bonus abuse strategies. The limits we set for bonus play allow us to make our bonuses bigger while simultaneously lowering our wagering requirements, so that you can enjoy our games for a longer length of time.
What are the comp points and where do I get them?
Comp points are the rewards that you collect when you place wagers with Aussie Play Casino. The points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1.